Support
Something not working, or a question about your license? Start here.
Documentation
How Import, Organize, Export and the menu bar work, for Pro Tools and Logic Pro.
Read the docs →Troubleshooting
APPA can't see your DAW, a track has a "!", or something stopped part way.
Common fixes →Your license
Trials, renewals, using APPA offline and moving it to another Mac.
License help →FAQ
Versions, Accessibility, Apple Silicon and Intel, refunds.
See the FAQ →Email us
A real person reads every message.
What to send
- Which DAW and version (e.g. Pro Tools 2026.4 or Logic Pro 11.1), and your macOS version.
- What you did, what you expected, and what happened instead.
- A screenshot if something looks wrong.
- APPA's logs: in Finder press
⇧⌘G, paste~/Library/Logs/APPA/, press Return and attach the files there. They say exactly what APPA did and where it stopped.
Logs can include track, session and file names. We use them only to fix your problem; see the privacy policy.
Quick fixes
- APPA can't see Pro Tools or Logic: open your DAW and a session first, then check APPA is ticked in System Settings › Privacy & Security › Accessibility. After an update, untick it and tick it again.
- Pro Tools features greyed out: everything needs Pro Tools 2025.10 or later.
- APPA is waiting: your DAW may be asking you something (Missing Files, an alert). APPA never answers those for you: answer it in your DAW and APPA carries on.
- Undo an import: the window after an import has Undo Import; it removes only the tracks that import made.
Your subscription and license key
Manage your subscription
Cancel, change your card, switch to lifetime or download invoices. Sign in with the email you paid with: you're sent a sign-in link, so there's no password to remember. (In APPA: Settings › Account › Manage Subscription signs you straight in.)
Manage subscriptionLost your license key?
Enter the email you paid with and we'll email your key to it.
Payments, invoices and VAT are handled by our online reseller Paddle.com. Refunds: see the refund policy.